Frequently Asked Questions

Do I need an account to place an order?

Not required, but we recommend creating an account, when you create your account you will also benefit from it; if you register with us you will be able to enjoy the following benefits through your Ganap account:

Save your address and card details for faster shopping.

Manage your account details, order history and email preferences and see order status.

What payment methods do you accept?

PayPal

Payment-Payment via PayPal (credit card, direct debit, invoice if applicable) if available.

What shipping methods do you provide?

Royal Mail

For orders paid in advance.
Dispatch to the delivery address stated in the order by courier service.
Delivery time is approx. 4-8 working days.
Free shipping!

How do i check the status of my order?

We send the tracking code and tracking link to the email address left by the order system when you purchased.

What to do if i received a Damaged or Incorrect products?

If you receive a damaged item you must notify us within 7 days of receipt at [email protected] for a replacement item or a refund to be issued. Also send photos of damaged items and packaging they arrived in.