Delivery & Return
Due to the COVID 19 pandemic, order processing may be slightly delayed.
Parcels are shipped on weekdays from Monday to Friday.
Orders paid and credited after will be shipped in 12-48 hours!
The courier does not accept deliveries on weekends.
For orders paid in advance. | |
For orders paid in advance. Dispatch to the delivery address stated in the order by courier service. Delivery time is approx. 4-8 working days. Free shipping! |
The delivery time may be extended by the seller for reasons that cannot be reserved.
DELIVERY TIME
Unless otherwise stated in the respective offers, the goods will be delivered in the United Kingdom(UK) within 4 to 8 days after the conclusion of the contract (advance payment agreed upon after your request for payment).
Please note that we do not ship on Sundays and public holidays.
If you order items with different delivery times, we will ship them immediately unless we make a different agreement with you. In this case, the delivery time will be based on the item with the longest delivery time that you ordered.
Note: Our warehouses are located in China and Hong Kong, and most orders are shipped from China or Hong Kong.
- We accept returns on merchandise from select manufacturers within 30 days from the purchase date. Original shipping charges are not refunded on returned items unless there was an error on our part. Customers are responsible for all shipping charges back to Ganap.co.uk on returned items unless there was an incorrect item(s) shipped by Ganap.co.uk. (Please note that we only offer refunds within 30 days from the date that you receive your order. Returns received outside of the 30-day return period will be processed as an exchange.)
- Returns within 30 days from purchase date can be for exchange, refund or credit at Ganap.co.uk's discretion. Please be aware that specific manufacturers have more restrictive return policies. All returned merchandise must be in complete original manufacturer's packaging, same condition as sold, with all accessories, literature, instructions and documentation.
- It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if you want to return the product for any reason. We strongly recommend you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection. If merchandise arrives damaged: save the merchandise AND the original box and packing it arrived in, and notify Ganap.co.uk immediately to arrange for a carrier inspection and a pick up of damaged merchandise.
- DEFECTIVE returns can be returned directly to Ganap.co.uk within 30 days from the invoice date, at Ganap.co.uk's discretion for credit, replacement, exchange or repair.
- NON-DEFECTIVE returns can be accepted directly by ganap.co.uk within 30 days from the invoice date, at Ganap.co.uk's discretion for credit, and exchange. All NON-DEFECTIVE returns are no restocking fee.
Return Refunds and Credits
- If you want to return the item for a refund, you can contact our customer services department at [email protected] and obtain a Return Merchandise Authorization (RMA) number within fifteen (15) days of purchase. Return within thirty (30) days from purchase can be for exchange, credit or refund at our discretion.
- Refunds on returned items that were paid for by credit card or PayPal will only be made by crediting the account charged for the purchase. Refunds on returned items that were paid for by check will only be made by check after a 10-day waiting period.
- It takes up to 30 business days to process the return and credit your account.
- To return an item you must contact Customer Service at [email protected] for prior approval and obtain an RMA (Return Merchandise Authorization) number.
- Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the
- packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.
- Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
- Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without an RMA will not be accepted.
ACCEPTED PAYMENT METHODS
Payment-Payment via PayPal (credit card, direct debit, invoice if applicable) if available, Our PayPal Account: [email protected] (Verified).
If you have any questions, please feel free to contact us: [email protected]
Updated 25 May 2022